Customer Service Manager Cover Letter Sample
Here’s a sample Cover Letter we recently produced for a Customer Service Manager in Australia.
In this article, you’ll learn:
- About the Customer Service Manager Role
- What Hiring Manager Look For In Customer Service Manager Cover Letter
- Customer Service Manager Job Opportunities
- Job Hunting Tips from our Resident Headhunter
Customer Service Manager Cover Letter [Full Sample]
Here’s a full Customer Service Manager Cover Letter sample, which we wrote for a client recently.
[If you know the name of the Hiring Manager, personalise your application by addressing the person directly. Job ads on LinkedIn, for example, display the name of the person posting the ad.]
It is with great enthusiasm that I submit my application for the position of Customer Service Manager at XYZ Company. Throughout my 6-year career within APAC, I’ve come to excel in customer service operations, with a proven track record in driving service efficiency, customer retention and acquisition, quality assurance, and workflow optimisation. As a strategic-minded problem solver who has completely remodelled customer service SOPs across multiple industries, I am highly familiar with customer service processes, from translating strategies into results-driven initiatives aligned with customers’ needs, to managing teams and developing talent. As such, I am confident that I will be able to elevate the customer service experience at XYZ Company. [Match your skills and strengths to the job and industry requirements, and provide a brief overview of your work experience.]
- Presently, I am a Customer Support Manager at ABC Company, where I direct a team of 45 local and regional staff in customer service support for our Australia markets with an annual turnover of USD6M, ensuring exceptional customer service, team growth and prompt resolution for all issues with minimal incident.
- Amongst my various achievements in this role, I am proud to have spearheaded a new workflow process that optimised the management of incoming customer enquiries, improving service efficiency by 85% and capacity by 150%. More significantly, under my leadership, my team has achieved a quality assurance rating of 98% steadily for the past 2 years, which has landed me ABC Company’s 2019 Employee Excellence Award. [Highlight key working experiences that are relevant to the target role, as well as your best achievements and include metrics to substantiate your accomplishments. This is all the more crucial for performance-oriented roles such as a Customer Service Manager.]
XYZ Company is a regional e-commerce platform with its social community at the heart of its operations. My deep experience in customer service management and passion for bringing out the best in my team, coupled with my proven communication and analytical skills, will allow me to contribute effectively to XYZ Company’s continued growth and performance, helping to deliver a consistent service standard and exceed customers’ expectations. [Showcase more skills the recruiter is looking for, as well as any additional competencies that will give you an edge. Communication and relational skills, for instance, are key for a people-centric role such as this.]
I am thrilled at the possibility of being part of such a renowned organisation, and would love the opportunity to meet with you and discuss the value that I can bring to XYZ Company. I appreciate your time and consideration, and I look forward to hearing from you. Please feel free to contact me at any time via mobile at +61 12 2926 4997 or by email at abbysc@gmail.com. [Always end your Cover Letter with a call-to-action. Show excitement to meet the potential recruiter and offer ways you can be contacted.]
Yours sincerely,
Abby Scott
About the Customer Service Manager Role
In today’s competitive business climate, there are no shortcuts to fostering customer trust and loyalty!
Businesses must consistently offer quality customer experiences and deliver on promises. With time, these make all the difference in driving customer retention, purchasing decisions, and hence, business growth.
And that’s where Customer Service Managers come in.
A Customer Service Manager is a senior leader responsible for leading and motivating customer service teams to raise and maintain high customer satisfaction rates, while keeping business interests in mind.
As Customer Service Manager, you oversee customer service operations, develop effective customer service policies, procedures and standards, and coordinate teams to ensure goals and KPIs are met.
There are significant differences in the responsibilities of a Customer Service Manager in a B2B or B2C company. B2B service issues are often more complex with critical revenue implications involved, whereas in a B2C environment, the service issues are typically more straight-forward, with little to no repeat tickets.
Depending on the company you’re gunning for, do ensure that you customise your Cover Letter accordingly to show you have the chops to resolve these customer (business/consumer) pain points.
What Hiring Managers Look for in Customer Service Manager Cover Letters
- Results and metrics, such as ticket volume, average resolution time, average response time, customer satisfaction score, customer service efficiency and quality assurance rating, are crucial to substantiate your competence in driving customer acquisition and retention.
- Highlight the size of the team you manage, as well as the various markets, if any. This shows the depth of your experience in team management, leadership and communication skills, which are pivotal requirements for the position.
- Show you are an effective problem solver! As a Customer Service Manager, you must be skilled at resolving issues, and identifying opportunities to develop and implement workflow processes, strategies, as well as other operational standards to boost customer service experience as a whole.
Customer Service Manager Job Opportunities
- Join LinkedIn groups or follow companies you wish to work for to keep abreast with new job openings.
- Alternatively, you can reach out to these headhunters in Australia to learn about any vacancies they may be trying to fill out.
Job Hunting Tips from our Resident Headhunter
- Create a winning cover letter and send it along your resume. The cover letter will serve as an introduction about yourself and is a great venue to answer the question “Why should we hire you?”
- Be active on social media, particularly on LinkedIn. Make sure to create a strong online profile that represents you and you professional experiences. Here’s our comprehensive guide on writing a great LinkedIn profile.
Before You Go…
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How Long Does The Process Take?
You’ll receive a 1st Draft within 3 working days of your phone interview. If you need a CV urgently, you can order our express delivery option (subject to availability). You’ll then receive the 1st Draft within 1 working day of the phone interview.
Once you have the 1st Draft, you’ll have 10 working days of unlimited revisions. Depending on your needs, you can finalise your documents anytime during that window.
What Happens After I Pay?
You’ll receive a short email requesting your current resume documents, and answers to a few basic background questions. One of our Resume Writing Consultants, specialised in your field, will then email you to schedule a phone interview. If you’re overseas, we’ll make an international call to a number of your choosing.
Who Will Be Writing My Resume?
A Resume Writer specialised in your field will be assigned to your case. Your Writer will have a deep understanding of your industry, and will be able to identify key strengths to highlight and job search strategies to follow.
How Many Drafts Can I Have?
We allow unlimited revisions for up to 10 working days. During this period you can email your Resume Consultant as many times as you need, and discuss any edits and updates you feel necessary. The unlimited resume revisions period starts on the day you receive your 1st Draft.
What Does The CV Writing Package Include?
The Resume Package includes a phone interview and consultation with your Specialist Resume Writer, unlimited email interaction with them, as well as unlimited revisions and drafts for up to 10 working days. The unlimited resume revisions period starts on the day you receive your 1st Draft.
Do I Need A Cover Letter?
Some job advertisements require the candidate to submit a Cover Letter. For job ads that don’t require one, you can typically still submit an optional Cover Letter. We strongly recommend submitting a Cover Letter whenever possible, as they give your application a ‘voice’ and help you stand out from the crowd.
What Format Will My Resume Be In?
The Finalised Resume will be delivered in Microsoft Word format, and you will be able to edit it yourself for future use. All of our CV templates are ATS (Applicant Tracking Solution) optimised to get past automated CV scanners and screeners.
I’m A Returning Customer
If our team have previously written your CV, you are eligible for our Returning Customer discounted CV Update package. This is available in the following options:
- CV Update Only
- CV Update + Linkedin Only
- CV Update + Cover Letter Only
- CV Update + Linkedin + Cover Letter
*Please note, these CV Update options are only available for returning customers.
Can You Help Me With A Career Switch?
Absolutely. We’ve had hundreds of clients come to us looking for a new resume to aid in a career switch. During the phone interview with your Resume Writing Consultant, they’ll outline a strategy to best highlight your key skills and experience, and help you make the transition to your new career.
Will My Case Be Kept Confidential?
100%. All data is strictly confidential, and we have strict internal controls on document access.
What Is The LinkedIn Update?
When you add a LinkedIn Update to your Resume Package, your Specialist Resume Writer will refresh your LinkedIn Profile to ensure that it showcases your strengths and abilities, and is highly visible to recruiters in your target role. They’ll craft your career story, and target your profile’s content to match the most-used keywords in your industry, putting your profile at the top of LinkedIn search results.
How Does The 90-Day Guarantee Work?
If you’re not delighted with the service we provide for you, simply email us and we’ll refund your entire payment. If we don’t deliver value, you shouldn’t have to pay. *All refund requests must be made within 90 days of payment.
Can I See Some Samples Of Your Work?
Of course! We’re very proud of our work. Click Here to see some of the resumes we’ve written.
What If I Don’t Have A CV?
Not a problem. Simply order the CV writing package that matches your years’ of experience and we’ll write a winning resume from scratch, just for you.
Do You Offer Discounts?
No. We pride ourselves on charging our customers fairly and consistently. Everyone gets the same fair deal.
Can I Buy A CV Package For Someone Else?
Yes! Our CV Packages make for thoughtful gifts, that can have a real impact on someone’s life.
Can I refer someone to ResumeWriter?
Absolutely! Our exclusive Client Referral Programme rewards you and your friend when your referral buys a CV package from us! *Kindly note that this programme is for ResumeWriter Clients only.
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